Privacy Policy
Last updated: 21/07/2026
This Privacy Policy explains how Matrix Lofts (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, contact us, or use our loft‑conversion and home‑improvement services. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in accordance with UK GDPR and the Data Protection Act 2018.
Information We Collect
We may collect and process the following types of personal data:
Information you provide directly
- Name
- Email address
- Phone number
- Home address
- Project details or enquiries
- Any information submitted through contact forms, quotation requests, or email communication
Automatically collected information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the website
- Cookies and usage data
Information from third parties
We may receive information from:
- Advertising platforms (e.g., Google, Facebook)
- Referral partners
- Tradespeople or subcontractors involved in your project
How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries and provide quotations
- To manage and deliver loft‑conversion or building services
- To schedule appointments, surveys, and consultations
- To communicate updates about your project
- To improve our website, services, and customer experience
- To comply with legal obligations
- For marketing purposes (only with your consent)
Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity – to provide services you request
- Legitimate interests – improving our services and website
- Consent – for marketing communications
- Legal obligation – complying with UK regulations
How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your data, including:
- Secure servers and encrypted storage
- Restricted access to authorised personnel only
- Regular security monitoring
- Secure communication channels
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.
Sharing Your Information
We may share your data with:
- Professional subcontractors (e.g., architects, structural engineers, electricians, builders)
- Payment processors
- IT service providers
- Legal or regulatory authorities (only when required by law)
We never sell your personal information to third parties.
Cookies and Tracking Technologies
Our website uses cookies to:
- Improve functionality
- Analyse website performance
- Personalise user experience
- Support marketing and advertising campaigns
You can manage or disable cookies through your browser settings.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object
- Right to withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
Marketing Communications
We may send marketing emails or messages **only if you have opted in**.
You can unsubscribe at any time by clicking the link in the email or contacting us directly.
Links to External Websites
Our website may contain links to third‑party websites.
We are not responsible for the privacy practices or content of these external sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Matrix Lofts
admin@matrix-lofts
Max - 07878873250
Jordan - 07979709470
Surrey Office:
New Malden, KT3